How Can We Help?

  • Product Setup


    Find quick guides for microscopes, telescopes, apps, and first-time product setup.

    Visit Download 

  • Troubleshoot


    Get help with connection, focusing, image display, app use, and basic operation.

    Contact Support 

  • Order Help


    Need delivery or tracking support? Contact us with your order number.

    Contact Support 

  • Warranty


    Send your model, order number, photos or videos, and problem details.

    Contact Support 

Support by Product

  • Microscopes


    Support for setup, focusing, image viewing, app connection, and everyday observation.

  • Telescopes


    Support for setup, focusing, smart viewing, app connection, and outdoor observation.

  • Accessories


    Help with stands, chargers, adapters, lenses, replacement parts, and compatibility questions.
BeaverLAB support checklist

Before You Contact Us

To help us support you faster, please prepare your product model, order number, purchase channel, and a short description of the issue.

If the problem is related to setup, connection, image display, accessories, or physical damage, photos or a short video will help our team understand the situation more clearly.

Contact Us

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